Billing occurs on the same day each month (your "billing date")

You will receive an email confirmation of each charge

​

Cancellation Policy

You may cancel your subscription at any time by contacting our support team at support@tinybrander.com

​

When you cancel:

​

✅ Your access will continue until the end of your current billing period

✅ You will not be charged for subsequent months

✅ You can export your data and customer information before your access ends

​

❌ You will not receive a prorated refund for the remaining days in your current billing period.

​

Example: If you are charged on the 15th of each month and you cancel on the 20th, you will retain access until the 15th of the following month, but you will not be refunded for the unused portion of your subscription.

​

Refund Policy for Platform Access

No refunds are offered for monthly subscription fees except in the following circumstances:

​

Refunds Are Available If:

​

1.    Platform Unavailability - The Tiny Brander platform was unavailable, broken, or otherwise out of service for an extended period (more than 48 consecutive hours) during your billing period.

2.  Billing Error - You were charged in error (e.g., charged twice, charged after cancellation, charged incorrect amount).

3.  Technical Issues - A documented technical issue prevented you from accessing core platform features for an extended period, and our support team was unable to resolve the issue.

​

Refunds Are NOT Available If:

​

❌ You simply changed your mind about using the platform

❌ You did not use the platform during your billing period

❌ You did not cancel before your trial period ended

❌ Your business did not generate the sales you expected

❌ You experienced temporary or minor technical issues that were resolved

​

How to Request a Refund for Platform Access

If you believe you qualify for a refund under the circumstances listed above:

1.  Contact our support team at Support@tinybrander.com within 30 days of the charge

2.  Provide your account email, transaction date, and reason for the refund request

3.  Include any supporting documentation (screenshots of errors, support ticket numbers, etc.)

​

We will review your request and respond within 5 business days. Approved refunds will be processed within 7-10 business days to your original payment method.

​

​

Design Credits (Brand Identity Package)

What Are Design Credits?

Design Credits are used to create custom branding and label designs for your supplement brand. The Brand Identity Package includes 400 design credits (valued at $197), which covers:

​

Custom logo design

Brand color palette

Typography selection

Professional label designs

Brand style guide

​

Refund Policy for Design Credits

No refunds are offered for Design Credits after work on your branding has started.

​

When Does Work "Start"?

Work is considered to have started when:

•You complete the brand discovery questionnaire

•Our design team begins creating initial design concepts

•You receive your first design mockups

​

Typically, work starts within 24-48 hours of purchase.

​

Why No Refunds After Work Starts?

Design work is a custom service tailored specifically to your brand. Once our designers invest time creating your unique brand identity, that work cannot be resold or reused for another customer.

​

Unlimited Revisions Guarantee

While we do not offer refunds after work has started, we do offer unlimited revisions until you are completely satisfied with your brand identity.

This means:

​

✅ If you don't like the initial concepts, we'll create new ones

​

✅ If you want to change colors, fonts, or layouts, we'll revise them

​

✅ If you need adjustments to your logo or labels, we'll make them

​

✅ We will work with you until you are thrilled with the final result

​

Our goal is your complete satisfaction, not just a completed project.

​

Cancellation Before Work Starts

If you purchase Design Credits but change your mind before our design team begins work (typically within 24 hours of purchase), you may request a full refund by contacting support@tinybrander.com

​

​

Store Setup Service (Launch Accelerator)

​

What Is Store Setup?

The Store Setup Service (also called "Launch Accelerator") is a done-for-you service where our team:

•Configures your TinyBrander store

•Connects your custom domain

•Integrates your payment processor (Stripe/PayPal)

•Sets up your product catalog

•Integrates your email marketing platform (autoresponder)

•Ensures mobile-responsive design

​

Price: $375 (or $497 when bundled with Design Credits as the Brand Launch Package)

​

Refund Policy for Store Setup

Store Setup is non-refundable after work has started.

​

When Does Work "Start"?

Work is considered to have started when:

•You provide the necessary information (domain, payment processor credentials, etc.)

•Our technical team begins configuring your store

​

Typically, work starts within 24-48 hours of purchase.

​

Why No Refunds After Work Starts?

Store setup is a custom technical service that requires significant time and expertise. Once our team invests time configuring your specific store, that work cannot be transferred to another customer.

​

Quality Guarantee

While we do not offer refunds after work has started, we guarantee that your store will be fully functional and meet all specifications outlined in the service description.

If there are any issues with your store setup:

​

✅ We will fix technical errors at no additional cost

​

✅ We will ensure all integrations work correctly

​

✅ We will provide support until your store is fully operational

​

Cancellation Before Work Starts

If you purchase Store Setup but change your mind before our technical team begins work (typically within 24 hours of purchase), you may request a full refund by contacting support@tinybrander.com

​

​

Product Credit Purchases (Pre-Purchase Inventory)

​

What Are Product Credits?

Product Credits allow you to pre-purchase inventory at a discounted rate (typically 50% off regular pricing). These credits are applied to your account and can be used to order products and cover shipping costs.

Example Offer: $500 in Product Credits for $250

​

Refund Policy for Product Credits

Product Credits are non-refundable as cash or credit.

​

Why No Cash Refunds?

Product Credits are sold at a significant discount (often 50% off) in exchange for the commitment to use them for product purchases. Allowing cash refunds would undermine the economics of this discount.

​

How Product Credits Work

Product Credits can be used for:

​

✅ Ordering any products available on the TinyBrander platform

​

✅ Covering shipping costs for product orders

​

✅ Pre-purchasing inventory for your best-selling products

​

Product Credits cannot be:

​

❌ Refunded for cash

​

❌ Transferred to another account

​

❌ Used for platform subscription fees

​

❌ Used for design or setup services

​

No Expiration Date

Product Credits never expire. You can use them at any time, at your own pace, for as long as your Tiny Brander account remains active.

​

Account Closure

If you close your Tiny Brander account, any unused Product Credits will be forfeited. We recommend using all Product Credits before closing your account.

​

​

VIP Officers Club (Brand Builder Elite)

​

What Is VIP Officers Club?

The VIP Officers Club (also called "Brand Builder Elite") is a monthly membership program that includes:

•Weekly 1-on-1 sessions with Jon Bowtell (Tiny Brander founder)

•Bi-weekly group strategy calls

•Exclusive training and resources

•Private community access

•5% discount on all product purchases

​

Price: $197/month (or $97 for the first month with promotional offer)

​

Billing and Cancellation

VIP Officers Club is billed monthly on a recurring basis.

You may cancel your membership at any time by contacting support@tinybrander.com

​

When you cancel:

​

✅ Your access will continue until the end of your current billing period

✅ You will not be charged for subsequent months

​

❌ You will not receive a prorated refund for the remaining days in your current billing period

​

Refund Policy for VIP Officers Club

Monthly membership fees are non-refundable.

​

Why No Refunds?

VIP Officers Club provides access to live coaching, group calls, and ongoing support. Once you have access to these resources (even if you don't use them), the value has been delivered.

​

However, we want you to be satisfied:

•If you attend your first 1-on-1 session or group call and feel the program is not a good fit, contact us within 7 days of your first payment and we will work with you to find a solution (which may include a one-time refund at our discretion).

​

Promotional First-Month Pricing

If you joined VIP Officers Club with a promotional first-month discount (e.g., $97 instead of $197), the refund policy still applies. The discounted first month is non-refundable after you have accessed the program.

​

​

Brand Launch Package (Bundle)

What Is the Brand Launch Package?

The Brand Launch Package is a bundled offer that includes:

•Brand Identity Package (Design Credits) - $197 value

•Store Setup Service (Launch Accelerator) - $375 value

​

Total Value: $572

​

Bundle Price: $497 (Save $75)

​

Refund Policy for Brand Launch Package

Because the Brand Launch Package includes both Design Credits and Store Setup, the refund policy combines both services:

No refunds are offered after work has started on either the design or setup components.

Partial refunds are not available. If work has started on one component (e.g., design), the entire bundle is considered non-refundable, even if work has not yet started on the other component (e.g., setup).

​

Cancellation Before Work Starts

If you purchase the Brand Launch Package but change your mind before any work begins (typically within 24 hours of purchase), you may request a full refund by contacting support@tinybrander.com

​

​

​

General Refund Terms

Processing Time

Approved refunds will be processed within 7-10 business days and will be credited to your original payment method.

​

Chargebacks

Please contact us before initiating a chargeback. If you dispute a charge with your credit card company without first contacting us, we will:

1.Provide documentation of your purchase and our refund policy to your credit card company

2.Suspend your Tiny Brander account pending resolution

3.Potentially ban your account from future use if the chargeback is found to be fraudulent

​

We are committed to resolving any billing issues fairly and quickly. Please give us the opportunity to make things right before involving your credit card company.

​

Refund Exceptions

We reserve the right to deny refund requests if:

•The request is made outside the applicable timeframe

•There is evidence of abuse or fraud

•The account has been used in violation of our Terms of Service

•The customer has a history of excessive refund requests

​

​

How to Request a Cancellation or Refund

To Cancel Your Subscription

Email support@tinybrander.com with:

​

•Your account email address

•The subscription you wish to cancel (Standard, Premium, Black Label, or VIP Officers Club)

•(Optional) Feedback on why you're canceling

​

We will process your cancellation within 1 business day and send you a confirmation email.

​

To Request a Refund

Email Support@tinybrander.com with:

•Your account email address

•The product or service you are requesting a refund for

•The date of purchase and transaction amount

•A detailed explanation of why you are requesting a refund

•Any supporting documentation (screenshots, support ticket numbers, etc.)

​

We will review your request and respond within 5 business days.

​

​

Contact Information

If you have any questions about this Cancellation and Refund Policy, please contact us:

​

Tiny Brander LLC

PO Box 917

Acton, ME 04001

Email: support@tinybrander.com

Website: https://tinybrander.com

​

​

Changes to This Policy

We reserve the right to modify this Cancellation and Refund Policy at any time. We will notify you of any changes by:

​

•Posting the new policy on this page

•Updating the "Last Updated" date at the top of this page

•(For material changes) Sending an email notification to active users

​

Your continued use of Tiny Brander services after any changes to this policy constitutes your acceptance of the new terms.

​

​

​

Our goal is not just to complete a transaction, but to help you build a successful supplement brand. If you're ever unsatisfied with our services, please contact us so we can make it right.

​

​

Last Updated: October 27, 2025

​

​

This Cancellation and Refund Policy is part of our Terms of Service. By using Tiny Brander services, you agree to this policy.

​